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Support
If you would like continuing support after the completion of a project and implementation of the blomesystem® application, then it is advisable to arrange a support contract of software maintenance contract. Software maintenance includes service for updates, upgrades and, if desired, hotline. Update and upgrade service can also combined without hotline. However, the hotline can only offered in conjunction with the update / upgrade service. The customers are informed in writing by e-mail about every release of a new version of blomesystem® Designer or Runtime.
Update
An update improves the installed software, e.g. errors are resolved and potential security gaps are closed. Updates are delivered as patches. Updates rarely contain new functions, and if they do, these are not of vital importance for the programme. For new, important functions, an update must be installed.
Upgrade
Through an upgrade, the installed software is expanded with new functions. New releases are available ofter release and can be requested.
Hotline
Telephone and written support is available in the scope of the software maintenance contract for applications which were created with blomesystem®.
Service quota
As an option, the software maintenance contract can be expanded by a defined quota of service days. These service days can be called upon, as required, during a year. They can, for example, be implemented for small customisations, changes to reports etc. Unused service days are carried over into the following year if the software maintenance contract is renewed.
Software maintenance contract costs
The fee for a blomesystem® Software maintenance contract ist charged once per year. The fee calculation is based on the current number of licenses. The software maintenance contract is automatically renewed for one year if it is not terminated in writing 3 months prior to expiry.
